Privacy Policy

Effective Date: 20 May 2026

At ACOI, we respect your privacy and are committed to protecting the personal information you share with us through our website, enquiry forms, appointment requests, email communication or other contact channels.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit acoi.in or interact with ACOI.

Information We Collect

We may collect the following information when you contact us or use our website:

• Name

• Email address

• Phone number

• Company or organisation name

• City, country or location details

• Project or enquiry details

• Website usage data such as pages visited, browser type and device information

We collect this information only when it is required to respond to your enquiry, provide information about our rugs and carpets, improve our services or maintain website functionality.

How We Use Your Information

ACOI may use your personal information to:

• Respond to enquiries, messages and appointment requests

• Share information about our handmade rugs, custom rugs and carpet collections

• Understand project requirements for homes, hotels, architects, interior designers and global buyers

• Improve our website, services and customer experience

• Maintain business records and comply with applicable legal requirements

We do not sell your personal information to third parties.

Cookies and Website Data

Our website may use cookies or similar technologies to improve browsing experience, understand website performance and analyse visitor behaviour. You can control or disable cookies through your browser settings, but some website features may not work properly without them.

Sharing of Information

We may share limited personal information with trusted service providers only when necessary for website hosting, analytics, communication, business operations or legal compliance.

We do not share your personal information with unrelated third parties for their own marketing purposes.

Data Security

We take reasonable steps to protect your personal information from unauthorised access, misuse, loss or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Data Retention

We keep your personal information only for as long as necessary to fulfil the purpose for which it was collected, respond to your enquiry, maintain business records or meet legal requirements.

Your Rights

You may contact us to request access, correction, updating or deletion of your personal information, subject to applicable law and legitimate business requirements.

Third-Party Links

Our website may contain links to third-party websites or platforms. ACOI is not responsible for the privacy practices, content or security of external websites.

Children’s Privacy

Our website is intended for general business and informational use. We do not knowingly collect personal information from children.

Updates to This Privacy Policy

ACOI may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

Contact Us

For privacy-related questions, data requests or concerns, please contact us:

ACOI
Email: info@acoi.in